Shipping policy

Shipping Policy

Thank you for shopping with CELLOMIR. This policy explains how and when your order will be processed and delivered.

Order Processing

Orders are typically processed and prepared for shipment within 1–5 business days after your order is placed. Orders are not processed or shipped on weekends or U.S. holidays. During periods of high volume or for large orders, processing may take slightly longer.

Shipping Methods & Delivery Times (United States)

Standard (USPS Ground Advantage): typically 2–4 business days in transit after processing.

Express (USPS Priority): typically 1–3 business days in transit after processing.

Delivery times are estimates provided by the carrier and are not guaranteed. Please add the processing time above to the transit time to estimate total delivery.

Shipping Rates

Shipping charges are calculated at checkout based on the weight of your order and your delivery address.

International Shipping

Where available, international orders typically ship within 3–5 business days via the carrier shown at checkout. International customers are responsible for any customs duties, taxes, or fees imposed by the destination country, and customs processing may cause additional delays outside our control.

Order Tracking

Once your order ships, a tracking number will be sent to the email address associated with your order. Please allow up to 24–48 hours for tracking information to update.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we can reship it once any additional shipping cost is paid.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@cellomir.com within 14 days of the shipping date so we can help resolve the issue.

Questions

For any shipping questions, contact us at support@cellomir.com.