Refund policy

Return & Refund Policy

At CELLOMIR, your satisfaction matters to us. Because our products are consumable health and wellness supplements, the following policy applies.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us at support@cellomir.com within 14 days of delivery. Include your order number and, where possible, a photo of the item and packaging. We will arrange a replacement or a full refund at no additional cost to you.

Unopened Products

Unopened, unused products in their original, sealed packaging may be eligible for return within 30 days of delivery. Please contact us at support@cellomir.com before returning any item to receive return instructions. Return shipping costs for non-defective returns are the responsibility of the customer. Once we receive and inspect the returned item, an approved refund will be issued to your original payment method.

Opened or Used Products

For safety and quality reasons, we cannot accept returns of opened or used supplement products unless the item was damaged, defective, or incorrect.

Refund Processing

Approved refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Order Cancellations

If you need to cancel an order, contact us at support@cellomir.com as soon as possible. Because orders are sent to fulfillment quickly, we may be unable to cancel an order that has already been processed or shipped.

Non-Returnable Items

Gift cards and final-sale items are not eligible for return or refund.

Questions

For any return or refund questions, contact us at support@cellomir.com.